Quicken: Basically I've been unable to reach a human bei...
A Quicken customer review by GetHuman user ~acensor from November 23rd, 2017
Background on ~acensor's case
GetHuman: ~acensor - can you tell our other Quicken customers when your case took place?
~acensor: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Quicken, and if so, how?
GetHuman: And which of these common Quicken customer issues best describes the reason you wanted to talk to them?
(Shows ~acensor a list of common Quicken problems)
~acensor: "Technical support" was why I was trying to call.
~acensor's review of Quicken customer service
GetHuman: So how would you sum up your experience for GetHuman's Quicken customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~acensor: Basically I've been unable to reach a human being at Quicken, although I'm an experienced computer user and web user and actually do computer support for a living myself. I could find no phone access, no chat access, no email access. Three months ago I WAS able to get chat acess and through that finally escalated to phone contact. Today as they say their support model "has changed". As far as I can see it has changed to "no human being support whatever."
GetHuman: Let's quantify your experience contacting Quicken. On a scale of 1 to 5, how easy is it go get help on a Quicken problem?
~acensor: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~acensor: I'd give them a two out of five on communication.
GetHuman: And what about Quicken's ability to quickly and effectively address your problem?
~acensor: For that I would say one out of five.
GetHuman: And finally- any advice for other Quicken customers?
~acensor: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~acensor taken from his Quicken customer service problem that occurred on November 17th, 2017.