Quicken: I pay for phone support each year & have had gr...
A Quicken customer review by GetHuman user ~Blush from November 26th, 2017
Background on ~Blush's case
GetHuman: ~Blush - can you tell our other Quicken customers when your case took place?
~Blush: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Quicken, and if so, how?
GetHuman: And which of these common Quicken customer issues best describes the reason you wanted to talk to them?
(Shows ~Blush a list of common Quicken problems)
~Blush: "Technical support" was why I was trying to call.
~Blush's review of Quicken customer service
GetHuman: So how would you sum up your experience for GetHuman's Quicken customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Blush: I pay for phone support each year & have had great experience in the past. Today I'm told there is no longer phone support so I had to do Live Chat with someone who didn't understand*grasp English. At the end of an hour, I was exactly where I had started. It was one of the worse tech support experiences I have ever had. Does anyone know where one might get Quicken tech support by phone?
GetHuman: Let's quantify your experience contacting Quicken. On a scale of 1 to 5, how easy is it go get help on a Quicken problem?
~Blush: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Blush: I'd give them a four out of five on communication.
GetHuman: And what about Quicken's ability to quickly and effectively address your problem?
~Blush: For that I would say five out of five.
GetHuman: And finally- any advice for other Quicken customers?
~Blush: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Blush taken from his Quicken customer service problem that occurred on November 17th, 2017.