Quicken: I received a message saying their support model...
A Quicken customer review by GetHuman user ~Quicken User from November 26th, 2017
Background on ~Quicken User's case
GetHuman: ~Quicken User - can you tell our other Quicken customers when your case took place?
~Quicken User: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Quicken, and if so, how?
GetHuman: And which of these common Quicken customer issues best describes the reason you wanted to talk to them?
(Shows ~Quicken User a list of common Quicken problems)
~Quicken User: "Complaint" was why I was trying to call.
~Quicken User's review of Quicken customer service
GetHuman: So how would you sum up your experience for GetHuman's Quicken customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Quicken User: I received a message saying their support model had changed and to visit the web. No person at all!
GetHuman: Let's quantify your experience contacting Quicken. On a scale of 1 to 5, how easy is it go get help on a Quicken problem?
~Quicken User: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Quicken User: I'd give them a four out of five on communication.
GetHuman: And what about Quicken's ability to quickly and effectively address your problem?
~Quicken User: For that I would say one out of five.
GetHuman: And finally- any advice for other Quicken customers?
~Quicken User: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Quicken User taken from his Quicken customer service problem that occurred on November 20th, 2017.