Razer: Wanted a full refund for a faulty mouse, but I...
A Razer customer review by GetHuman user ~a non no mis from November 17th, 2017
Background on ~a non no mis's case
GetHuman: ~a non no mis - can you tell our other Razer customers when your case took place?
~a non no mis: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Razer, and if so, how?
GetHuman: And which of these common Razer customer issues best describes the reason you wanted to talk to them?
(Shows ~a non no mis a list of common Razer problems)
~a non no mis: "Technical support" was why I was trying to call.
~a non no mis's review of Razer customer service
GetHuman: So how would you sum up your experience for GetHuman's Razer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~a non no mis: Wanted a full refund for a faulty mouse, but I purchased it from NewEgg.com instead of Razer.com so I can only get a replacement. I hope the replacement doesn't mess up too. ** Logitech never had these issues with the mice I've used. *But the number was perfect, connected right to a real person. He sounded Indian, but had a great american accent. lol Easy to understand everything he said.
GetHuman: Let's quantify your experience contacting Razer. On a scale of 1 to 5, how easy is it go get help on a Razer problem?
~a non no mis: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~a non no mis: I'd give them a four out of five on communication.
GetHuman: And what about Razer's ability to quickly and effectively address your problem?
~a non no mis: For that I would say five out of five.
GetHuman: And finally- any advice for other Razer customers?
~a non no mis: Call them early in the day or late. Don't forget any personal or account information you might need for Razer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~a non no mis taken from his Razer customer service problem that occurred on November 11th, 2017.