ReachOut Wireless: Attempted purchase of unlimited minutes three t...
A ReachOut Wireless customer review by GetHuman user ~Kim Taylor from November 19th, 2017
Background on ~Kim Taylor's case
GetHuman: ~Kim Taylor - can you tell our other ReachOut Wireless customers when your case took place?
~Kim Taylor: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Kim Taylor a list of common ReachOut Wireless problems)
~Kim Taylor: "Change plan" was why I was trying to call.
~Kim Taylor's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kim Taylor: Attempted purchase of unlimited minutes three times on ******** on Reachout Wireless web site using my debit card, each time receiving an error message. Finally purchased unlimited minutes via phone using the same debit card. Upon checking my debit card transaction history, learned that Reachout Wireless debited my account for all three of the attempts that gave me error messages. Reachout wireless refuses to refund my money totaling $**.** (* x $**.**) for the three attempts on the web site that gave me error messages.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~Kim Taylor: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kim Taylor: I'd give them a one out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~Kim Taylor: For that I would say three out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~Kim Taylor: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kim Taylor taken from his ReachOut Wireless customer service problem that occurred on November 15th, 2017.