ReachOut Wireless: after waiting over * hr for your *****and anoth...
A ReachOut Wireless customer review by GetHuman user GetHuman-184375 from November 19th, 2017
Background on GetHuman-184375's case
GetHuman: GetHuman-184375 - can you tell our other ReachOut Wireless customers when your case took place?
GetHuman-184375: Yes I can. It was late at night, on November 11th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-184375 a list of common ReachOut Wireless problems)
GetHuman-184375: "Setup service" was why I was trying to call.
GetHuman-184375's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-184375: after waiting over * hr for your *****and another ** min for your *** * the problem still not solved because phone not in your new system was told to call back in two hours and second time call in ** hr not *** says not in service whats up with that my time is valuable also... think I should get some kind of credit or at lease free up link to new picture mail for my inconveince
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
GetHuman-184375: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-184375: I'd give them a two out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
GetHuman-184375: For that I would say one out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
GetHuman-184375: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-184375 taken from his ReachOut Wireless customer service problem that occurred on November 11th, 2017.