ReachOut Wireless: been trying since July * they tell me everythin...
A ReachOut Wireless customer review by GetHuman user ~egode303 from November 18th, 2017
Background on ~egode303's case
GetHuman: ~egode303 - can you tell our other ReachOut Wireless customers when your case took place?
~egode303: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~egode303 a list of common ReachOut Wireless problems)
~egode303: "Change plan" was why I was trying to call.
~egode303's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~egode303: been trying since July * they tell me everything is in order please wait * weeks for Delivery I call back on the **st day and get the run around like It should have been shipped or not a Valid address or we need your address or you checked the wrong program for qualifing or we need a copy of your DL of course I have asked during the sign up process and asked your company if every thing was in order if not call me but no one ever called. Yes in a fool to be dragged around but I really could benifit from this Discount Cell Phone my Name is David Esparza Address:*** E *th st **** LA*CA ***** mob* on file(not Current)*** ***-****. I guess Ill call monday and hear the latest reason I havent received contact or my Reach Out Phone
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~egode303: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~egode303: I'd give them a one out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~egode303: For that I would say four out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~egode303: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~egode303 taken from his ReachOut Wireless customer service problem that occurred on November 15th, 2017.