Redbox: Just wanted to say yous are all wrong , had a g...
A Redbox customer review by GetHuman user ~troy497 from November 22nd, 2017
Background on ~troy497's case
GetHuman: ~troy497 - can you tell our other Redbox customers when your case took place?
~troy497: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows ~troy497 a list of common Redbox problems)
~troy497: "Overcharge on Account" was why I was trying to contact.
~troy497's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~troy497: Just wanted to say yous are all wrong , had a game for ** days that my son forgot about and they charged me **.** on my debit card. Called up and told them the story , the at first said they could give me * free rentals , I was lik no way....ok we can give you a **.** refund? I was waited again , and she asked if I am refusing that too?? I said yes , then she said as a one time thing they will refund all the additional nights to me.....**.** I got back !!! stick to your guns and if you take a low offer thats your fault !!
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
~troy497: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~troy497: I'd give them a two out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
~troy497: For that I would say five out of five.
GetHuman: And finally- any advice for other Redbox customers?
~troy497: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~troy497 taken from his Redbox customer service problem that occurred on November 17th, 2017.