Restoration Hardware: The items show in stock when you ordered them...
A Restoration Hardware customer review by GetHuman user ~pete in Austin from November 25th, 2017
Background on ~pete in Austin's case
GetHuman: ~pete in Austin - can you tell our other Restoration Hardware customers when your case took place?
~pete in Austin: Yup. It was late at night, on November 23rd.
GetHuman: Did you reach out to Restoration Hardware, and if so, how?
GetHuman: And which of these common Restoration Hardware customer issues best describes the reason you wanted to talk to them?
(Shows ~pete in Austin a list of common Restoration Hardware problems)
~pete in Austin: "Overcharge/Strange charge" was why I was trying to call.
~pete in Austin's review of Restoration Hardware customer service
GetHuman: So how would you sum up your experience for GetHuman's Restoration Hardware customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pete in Austin: The items show in stock when you ordered them. I paid for expedited shipping, to accelerate the delivery. four of the five items did not arrive in time, or even close to the date promised. Still waiting for one, which I was told I can not cancel because it is in their distribution center.*This company has terrible shipping logistics.
GetHuman: Let's quantify your experience contacting Restoration Hardware. On a scale of 1 to 5, how easy is it go get help on a Restoration Hardware problem?
~pete in Austin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pete in Austin: I'd give them a one out of five on communication.
GetHuman: And what about Restoration Hardware's ability to quickly and effectively address your problem?
~pete in Austin: For that I would say five out of five.
GetHuman: And finally- any advice for other Restoration Hardware customers?
~pete in Austin: Call them early in the day or late. Don't forget any personal or account information you might need for Restoration Hardware to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pete in Austin taken from his Restoration Hardware customer service problem that occurred on November 23rd, 2017.
Restoration Hardware
2.00 of 5 stars | 5 reviews
~pete in Austin's Restoration Hardware Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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