Ridgid Tool Company: Horible waiting time. I gave up on the phone, s...
A Ridgid Tool Company customer review by GetHuman user ~Carl from November 4th, 2017
Background on ~Carl 's case
GetHuman: ~Carl - can you tell our other Ridgid Tool Company customers when your case took place?
~Carl : Yes I can. It was evening, on October 29th.
GetHuman: Did you reach out to Ridgid Tool Company, and if so, how?
GetHuman: And which of these common Ridgid Tool Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Carl a list of common Ridgid Tool Company problems)
~Carl : "Warranty claim" was why I was trying to call.
~Carl 's review of Ridgid Tool Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Ridgid Tool Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carl : Horible waiting time. I gave up on the phone, sent an email, no response. Will never buy Ridgid tools
GetHuman: Let's quantify your experience contacting Ridgid Tool Company. On a scale of 1 to 5, how easy is it go get help on a Ridgid Tool Company problem?
~Carl : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carl : I'd give them a three out of five on communication.
GetHuman: And what about Ridgid Tool Company's ability to quickly and effectively address your problem?
~Carl : For that I would say five out of five.
GetHuman: And finally- any advice for other Ridgid Tool Company customers?
~Carl : Call them early in the day or late. Don't forget any personal or account information you might need for Ridgid Tool Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carl taken from his Ridgid Tool Company customer service problem that occurred on October 29th, 2017.