Right Source RX: I tried to reach a customer service person, and...
A Right Source RX customer review by GetHuman user ~annoyed customer from November 18th, 2017
Background on ~annoyed customer's case
GetHuman: ~annoyed customer - can you tell our other Right Source RX customers when your case took place?
~annoyed customer: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to Right Source RX, and if so, how?
GetHuman: And which of these common Right Source RX customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed customer a list of common Right Source RX problems)
~annoyed customer: "Product information" was why I was trying to call.
~annoyed customer's review of Right Source RX customer service
GetHuman: So how would you sum up your experience for GetHuman's Right Source RX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed customer: I tried to reach a customer service person, and I hung up after waiting so long. I gave the operator my prescription *, and was told it was wrong. I never was told I should only use the *st * numbers on the prescription bottle. Don't your people know anything? I went to my local drug store and ordered the prescription. It was worth the *** to get a real person immediately.
GetHuman: Let's quantify your experience contacting Right Source RX. On a scale of 1 to 5, how easy is it go get help on a Right Source RX problem?
~annoyed customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed customer: I'd give them a four out of five on communication.
GetHuman: And what about Right Source RX's ability to quickly and effectively address your problem?
~annoyed customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Right Source RX customers?
~annoyed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Right Source RX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed customer taken from his Right Source RX customer service problem that occurred on November 8th, 2017.