Right Source RX: RightSourceRx is hands down THE worst operation...
A Right Source RX customer review by GetHuman user ~Your Best Customer from November 13th, 2017
Background on ~Your Best Customer's case
GetHuman: ~Your Best Customer - can you tell our other Right Source RX customers when your case took place?
~Your Best Customer: Yes I can. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Right Source RX, and if so, how?
GetHuman: And which of these common Right Source RX customer issues best describes the reason you wanted to talk to them?
(Shows ~Your Best Customer a list of common Right Source RX problems)
~Your Best Customer: "Overcharge/Strange charge" was why I was trying to call.
~Your Best Customer's review of Right Source RX customer service
GetHuman: So how would you sum up your experience for GetHuman's Right Source RX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Your Best Customer: RightSourceRx is hands down THE worst operation in this country! Computer systems are routinely down with instructions to call back in *-* hours. Website is buggy and frequently has bad or missing patient history information. NO contact on new Rx sent after ** days! AWFUL!
GetHuman: Let's quantify your experience contacting Right Source RX. On a scale of 1 to 5, how easy is it go get help on a Right Source RX problem?
~Your Best Customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Your Best Customer: I'd give them a two out of five on communication.
GetHuman: And what about Right Source RX's ability to quickly and effectively address your problem?
~Your Best Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Right Source RX customers?
~Your Best Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Right Source RX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Your Best Customer taken from his Right Source RX customer service problem that occurred on November 8th, 2017.