Right Source RX: sent * prescriptions to be filled - they were a...
A Right Source RX customer review by GetHuman user ~Unhappy with RightSource from November 15th, 2017
Background on ~Unhappy with RightSource's case
GetHuman: ~Unhappy with RightSource - can you tell our other Right Source RX customers when your case took place?
~Unhappy with RightSource: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Right Source RX, and if so, how?
GetHuman: And which of these common Right Source RX customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy with RightSource a list of common Right Source RX problems)
~Unhappy with RightSource: "Returns" was why I was trying to call.
~Unhappy with RightSource's review of Right Source RX customer service
GetHuman: So how would you sum up your experience for GetHuman's Right Source RX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy with RightSource: sent * prescriptions to be filled - they were all put 'on hold'. * needed prior authorization but I was not informed. After ** days of gawawful conversations with RightSource they sent all * of my prescriptions back with a letter attached to each one that it was not a covered drug. One of them, Celebrex, I had filled earlier this year at my pharmacy. Oh...here's the best part: several days after receiving all of my prescriptions back, Humana sent a letter to me telling me how much money I could have saved if I had only had RightSource fill them. HA! It's going to cost more money, but I think I'll just stick with getting my prescriptions filled at my local Walgreens
GetHuman: Let's quantify your experience contacting Right Source RX. On a scale of 1 to 5, how easy is it go get help on a Right Source RX problem?
~Unhappy with RightSource: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy with RightSource: I'd give them a two out of five on communication.
GetHuman: And what about Right Source RX's ability to quickly and effectively address your problem?
~Unhappy with RightSource: For that I would say one out of five.
GetHuman: And finally- any advice for other Right Source RX customers?
~Unhappy with RightSource: Call them early in the day or late. Don't forget any personal or account information you might need for Right Source RX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy with RightSource taken from his Right Source RX customer service problem that occurred on November 11th, 2017.