Rockauto: Contacted the manufacturer of the defective par...
A Rockauto customer review by GetHuman user ~ZH from November 17th, 2017
Background on ~ZH's case
GetHuman: ~ZH - can you tell our other Rockauto customers when your case took place?
~ZH: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~ZH a list of common Rockauto problems)
~ZH: "Account Access" was why I was trying to call.
~ZH's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ZH: Contacted the manufacturer of the defective part I received first, they were unhelpful. Called Rockauto, they are shipping a new part for free, no questions, and I do not even have to send back the old part. Guy on the phone was very friendly and helpful.
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~ZH: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ZH: I'd give them a five out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~ZH: For that I would say five out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~ZH: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ZH taken from his Rockauto customer service problem that occurred on November 12th, 2017.