Rockauto: I called to ask where to apply a *% discount on...
A Rockauto customer review by GetHuman user ~altruschel from November 22nd, 2017
Background on ~altruschel's case
GetHuman: ~altruschel - can you tell our other Rockauto customers when your case took place?
~altruschel: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~altruschel a list of common Rockauto problems)
~altruschel: "Exchange an Item" was why I was trying to call.
~altruschel's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~altruschel: I called to ask where to apply a *% discount on the checkout page (per instructions)and was patronized by an unpleasant "customer service" rep who told me there was no such discount online. If I had a legitimate discount I would enter the number in the "How do you hear about us section?"*I entered the code number and was given the discount that was supposedly not legitimate. This guy didn't know what he was talking about and was unprofessional to boot. I'm NEVER doing business with this place again!
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~altruschel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~altruschel: I'd give them a one out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~altruschel: For that I would say five out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~altruschel: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~altruschel taken from his Rockauto customer service problem that occurred on November 19th, 2017.