Rockauto: I was sent a Dayco part in a beat up box with s...
A Rockauto customer review by GetHuman user ~Jime from November 18th, 2017
Background on ~Jime's case
GetHuman: ~Jime - can you tell our other Rockauto customers when your case took place?
~Jime: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~Jime a list of common Rockauto problems)
~Jime: "Exchange an Item" was why I was trying to call.
~Jime's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jime: I was sent a Dayco part in a beat up box with shredded packaging and stamped with a competitors, GMB, name.*When I questioned Sean at *****@***.com he told me their policy is if it fits it does not matter where it comes from. Did not offer any remediation. If you buy from this retailer be aware that parts is parts to them. They blame the manufacturer for what happens in their fulfillment centers.
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~Jime: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jime: I'd give them a four out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~Jime: For that I would say one out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~Jime: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jime taken from his Rockauto customer service problem that occurred on November 16th, 2017.