Rockauto: Rock Auto sent me the wrong part and would not...
A Rockauto customer review by GetHuman user ~Rand Foreman from November 25th, 2017
Background on ~Rand Foreman's case
GetHuman: ~Rand Foreman - can you tell our other Rockauto customers when your case took place?
~Rand Foreman: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~Rand Foreman a list of common Rockauto problems)
~Rand Foreman: "Account Access" was why I was trying to call.
~Rand Foreman's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rand Foreman: Rock Auto sent me the wrong part and would not reimburse me for the freight costs that I paid. Terrible Customer Service, no reasoning at all.
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~Rand Foreman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rand Foreman: I'd give them a one out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~Rand Foreman: For that I would say four out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~Rand Foreman: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rand Foreman taken from his Rockauto customer service problem that occurred on November 22nd, 2017.