Rockauto: Talked to Adam,when i received my order,I was m...
A Rockauto customer review by GetHuman user ~Donald Gohn from November 21st, 2017
Background on ~Donald Gohn's case
GetHuman: ~Donald Gohn - can you tell our other Rockauto customers when your case took place?
~Donald Gohn: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~Donald Gohn a list of common Rockauto problems)
~Donald Gohn: "Account Access" was why I was trying to call.
~Donald Gohn's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donald Gohn: Talked to Adam,when i received my order,I was missing an ignition switch.He was very *standing an told me he would ship one to me right away.I have order several time from rock auto and am happy with prices and service.
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~Donald Gohn: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donald Gohn: I'd give them a one out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~Donald Gohn: For that I would say two out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~Donald Gohn: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donald Gohn taken from his Rockauto customer service problem that occurred on November 18th, 2017.