Rockauto: Their catalog doesn't even list my car and when...
A Rockauto customer review by GetHuman user ~Ricks Rods n Customs from November 27th, 2017
Background on ~Ricks Rods n Customs's case
GetHuman: ~Ricks Rods n Customs - can you tell our other Rockauto customers when your case took place?
~Ricks Rods n Customs: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~Ricks Rods n Customs a list of common Rockauto problems)
~Ricks Rods n Customs: "Find a Part" was why I was trying to call.
~Ricks Rods n Customs's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ricks Rods n Customs: Their catalog doesn't even list my car and when contacted by phone they don't even sell that part! I say fraudulent advertising should be some of the parts your car will ever need rockauto
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~Ricks Rods n Customs: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ricks Rods n Customs: I'd give them a five out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~Ricks Rods n Customs: For that I would say five out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~Ricks Rods n Customs: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ricks Rods n Customs taken from his Rockauto customer service problem that occurred on November 22nd, 2017.