Rockauto: a guy answered phone,told him i was unable to g...
A Rockauto customer review by GetHuman user GetHuman-16556 from November 27th, 2017
Background on GetHuman-16556's case
GetHuman: GetHuman-16556 - can you tell our other Rockauto customers when your case took place?
GetHuman-16556: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16556 a list of common Rockauto problems)
GetHuman-16556: "Return an Order" was why I was trying to call.
GetHuman-16556's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16556: a guy answered phone,told him i was unable to get into web site and wanted a price and avail. for my ***** part. was told to check my browser and add part to my cart to find out price. why?? is it a top secret price quote. not a very helpful person,needs to move to a position where he doesnt do customer service,like a janitor. didn't even understand his name. maybe i'll try later when he goes home for hopefully better service
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
GetHuman-16556: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16556: I'd give them a one out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
GetHuman-16556: For that I would say five out of five.
GetHuman: And finally- any advice for other Rockauto customers?
GetHuman-16556: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16556 taken from his Rockauto customer service problem that occurred on November 24th, 2017.