Rockauto: my first experience with your corporation has b...
A Rockauto customer review by GetHuman user GetHuman-409521 from November 27th, 2017
Background on GetHuman-409521's case
GetHuman: GetHuman-409521 - can you tell our other Rockauto customers when your case took place?
GetHuman-409521: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-409521 a list of common Rockauto problems)
GetHuman-409521: "Return an Order" was why I was trying to call.
GetHuman-409521's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-409521: my first experience with your corporation has been worse than terrible. i see your advertisement quite frequently so i decided to try to purchase some products from you. i wanted to buy a set of monroe shocks for my ford truck, but you were short one shock in inventory. but you had four gabriele shocks immediatly available so i decided to order all four gabriel shocks. since these were available my anticapated wait for delivery would only be a few days. i told your agent that my truck was ready to go with the exception of new shocks. and since there would be no delay on the gabriel shocks i beleived that to be true. he also told me that he would probably be able to get them out the next day and would send me emails accordingly with tracking numbers. after several days after recieving no tracking numbers so i called in. if you will take the time to read my notes on your system you will see that i had to call in several times looking for my shocks to arrive. the excuse i was told after w
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
GetHuman-409521: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-409521: I'd give them a two out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
GetHuman-409521: For that I would say five out of five.
GetHuman: And finally- any advice for other Rockauto customers?
GetHuman-409521: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-409521 taken from his Rockauto customer service problem that occurred on November 17th, 2017.