Rockauto: the *** * plus *&* got me to a human without th...
A Rockauto customer review by GetHuman user GetHuman-340022 from November 23rd, 2017
Background on GetHuman-340022's case
GetHuman: GetHuman-340022 - can you tell our other Rockauto customers when your case took place?
GetHuman-340022: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-340022 a list of common Rockauto problems)
GetHuman-340022: "Find a Part" was why I was trying to call.
GetHuman-340022's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-340022: the *** * plus *&* got me to a human without the frustration of going through those STUPID prompts. RA helped me find the cheapest complete * wheel set for my caliper*pad*rotor. It was cheaper than anyone online or locally. Thanks
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
GetHuman-340022: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-340022: I'd give them a one out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
GetHuman-340022: For that I would say four out of five.
GetHuman: And finally- any advice for other Rockauto customers?
GetHuman-340022: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-340022 taken from his Rockauto customer service problem that occurred on November 19th, 2017.