Rockstar Games: i just bought red dead redemption and so i just...
A Rockstar Games customer review by GetHuman user GetHuman-251824 from November 21st, 2017
Background on GetHuman-251824's case
GetHuman: GetHuman-251824 - can you tell our other Rockstar Games customers when your case took place?
GetHuman-251824: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to Rockstar Games, and if so, how?
GetHuman: And which of these common Rockstar Games customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-251824 a list of common Rockstar Games problems)
GetHuman-251824: "Refund a Charge" was why I was trying to contact.
GetHuman-251824's review of Rockstar Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockstar Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-251824: i just bought red dead redemption and so i just got done with the story mode (amazing game btw) but the multiplayer is not currently not-playable i just wanted to ask if you guys where going to make an update if not u are going to be sued for FALSE ADVERTISEMENT it says quote ** player multiplayer competitive and * player co op but i cant even see anyone when i do get into a session most of the time i cant even get out of the first loading screen PUT AN UPDATE OUT FOR RED DEAD REDEMPTION PLEASE I DONT WANT TO SUE MY FAV GAMING COMPANY
GetHuman: Let's quantify your experience contacting Rockstar Games. On a scale of 1 to 5, how easy is it go get help on a Rockstar Games problem?
GetHuman-251824: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-251824: I'd give them a one out of five on communication.
GetHuman: And what about Rockstar Games's ability to quickly and effectively address your problem?
GetHuman-251824: For that I would say two out of five.
GetHuman: And finally- any advice for other Rockstar Games customers?
GetHuman-251824: Call them early in the day or late. Don't forget any personal or account information you might need for Rockstar Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-251824 taken from his Rockstar Games customer service problem that occurred on November 18th, 2017.