Rolex: The winder for my watch is bad and am trying to...
Background on GetHuman-vwhestl's case
GetHuman: GetHuman-vwhestl - can you tell our other Rolex customers when your case took place?
GetHuman-vwhestl: Yes. It was middle of the night, on December 1st.
GetHuman: Did you reach out to Rolex, and if so, how?
GetHuman: And which of these common Rolex customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-vwhestl a list of common Rolex problems)
GetHuman-vwhestl: "None of those really matches why I wanted to call Rolex that day." was why I was trying to call.
GetHuman-vwhestl's review of Rolex customer service
GetHuman: So how would you sum up your experience for GetHuman's Rolex customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-vwhestl: The winder for my watch is bad and am trying to get a new one that fits my watch.
GetHuman: Let's quantify your experience contacting Rolex. On a scale of 1 to 5, how easy is it go get help on a Rolex problem?
GetHuman-vwhestl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-vwhestl: I'd give them a five out of five on communication.
GetHuman: And what about Rolex's ability to quickly and effectively address your problem?
GetHuman-vwhestl: For that I would say five out of five.
GetHuman: And finally- any advice for other Rolex customers?
GetHuman-vwhestl: Call them early in the day or late. Don't forget any personal or account information you might need for Rolex to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-vwhestl taken from his Rolex customer service problem that occurred on December 1st, 2017.
Rolex
6.50 of 5 stars | 67 reviews
GetHuman-vwhestl's Rolex Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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