Rosetta Stone: I have been trying since August **** when I bou...
A Rosetta Stone customer review by GetHuman user ~mad mom from November 25th, 2017
Background on ~mad mom's case
GetHuman: ~mad mom - can you tell our other Rosetta Stone customers when your case took place?
~mad mom: Sure. It was late at night, on November 23rd.
GetHuman: Did you reach out to Rosetta Stone, and if so, how?
GetHuman: And which of these common Rosetta Stone customer issues best describes the reason you wanted to talk to them?
(Shows ~mad mom a list of common Rosetta Stone problems)
~mad mom: "Complaint" was why I was trying to call.
~mad mom's review of Rosetta Stone customer service
GetHuman: So how would you sum up your experience for GetHuman's Rosetta Stone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad mom: I have been trying since August **** when I bought this to get a simple email from them--I cannot get in touch with a person via any method in customer service-phone, email, online chat in order to do this. I am ready to return it and call the better business bureau...never again.
GetHuman: Let's quantify your experience contacting Rosetta Stone. On a scale of 1 to 5, how easy is it go get help on a Rosetta Stone problem?
~mad mom: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad mom: I'd give them a four out of five on communication.
GetHuman: And what about Rosetta Stone's ability to quickly and effectively address your problem?
~mad mom: For that I would say five out of five.
GetHuman: And finally- any advice for other Rosetta Stone customers?
~mad mom: Call them early in the day or late. Don't forget any personal or account information you might need for Rosetta Stone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad mom taken from his Rosetta Stone customer service problem that occurred on November 23rd, 2017.