Rosetta Stone: Actually, I got no response after calling from...
A Rosetta Stone customer review by GetHuman user ~Ginger from November 25th, 2017
Background on ~Ginger's case
GetHuman: ~Ginger - can you tell our other Rosetta Stone customers when your case took place?
~Ginger: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Rosetta Stone, and if so, how?
GetHuman: And which of these common Rosetta Stone customer issues best describes the reason you wanted to talk to them?
(Shows ~Ginger a list of common Rosetta Stone problems)
~Ginger: "Technical support" was why I was trying to call.
~Ginger's review of Rosetta Stone customer service
GetHuman: So how would you sum up your experience for GetHuman's Rosetta Stone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ginger: Actually, I got no response after calling from Japan and waiting online for ** minutes. I had already requested an online chat to get help with a version * software installation and I got only an email response that my request "was in the system". Very unprofessional for an organization that charges so much for its software!
GetHuman: Let's quantify your experience contacting Rosetta Stone. On a scale of 1 to 5, how easy is it go get help on a Rosetta Stone problem?
~Ginger: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ginger: I'd give them a four out of five on communication.
GetHuman: And what about Rosetta Stone's ability to quickly and effectively address your problem?
~Ginger: For that I would say one out of five.
GetHuman: And finally- any advice for other Rosetta Stone customers?
~Ginger: Call them early in the day or late. Don't forget any personal or account information you might need for Rosetta Stone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ginger taken from his Rosetta Stone customer service problem that occurred on November 16th, 2017.