Ryanair: The first girl was rude,had little english and...
A Ryanair customer review by GetHuman user ~charlie porter from November 26th, 2017
Background on ~charlie porter's case
GetHuman: ~charlie porter - can you tell our other Ryanair customers when your case took place?
~charlie porter: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Ryanair, and if so, how?
GetHuman: And which of these common Ryanair customer issues best describes the reason you wanted to talk to them?
(Shows ~charlie porter a list of common Ryanair problems)
~charlie porter: "Flight delayed" was why I was trying to call.
~charlie porter's review of Ryanair customer service
GetHuman: So how would you sum up your experience for GetHuman's Ryanair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~charlie porter: The first girl was rude,had little english and hung up on me.The *nd girl however had average english but sorted my problem quickly so i was pleased with her
GetHuman: Let's quantify your experience contacting Ryanair. On a scale of 1 to 5, how easy is it go get help on a Ryanair problem?
~charlie porter: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~charlie porter: I'd give them a five out of five on communication.
GetHuman: And what about Ryanair's ability to quickly and effectively address your problem?
~charlie porter: For that I would say five out of five.
GetHuman: And finally- any advice for other Ryanair customers?
~charlie porter: Call them early in the day or late. Don't forget any personal or account information you might need for Ryanair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~charlie porter taken from his Ryanair customer service problem that occurred on November 16th, 2017.