Ryanair: This is the worst airline service. You can't g...
A Ryanair customer review by GetHuman user ~None from November 25th, 2017
Background on ~None's case
GetHuman: ~None - can you tell our other Ryanair customers when your case took place?
~None: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Ryanair, and if so, how?
GetHuman: And which of these common Ryanair customer issues best describes the reason you wanted to talk to them?
(Shows ~None a list of common Ryanair problems)
~None: "Missing item" was why I was trying to call.
~None's review of Ryanair customer service
GetHuman: So how would you sum up your experience for GetHuman's Ryanair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~None: This is the worst airline service. You can't get to talk to anyone even though you were asked to call when there is a problem. How can anyone say that this is an excellent air line. I hope ATOL is taking heed of this message. I held on for ** minutes - which at a cost of **p per minute makes this call a ***£*.** call and got nowhere. I am now in a quandary as to what to do and I am actually booked on a flight with them with * other passengers.
GetHuman: Let's quantify your experience contacting Ryanair. On a scale of 1 to 5, how easy is it go get help on a Ryanair problem?
~None: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~None: I'd give them a two out of five on communication.
GetHuman: And what about Ryanair's ability to quickly and effectively address your problem?
~None: For that I would say five out of five.
GetHuman: And finally- any advice for other Ryanair customers?
~None: Call them early in the day or late. Don't forget any personal or account information you might need for Ryanair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~None taken from his Ryanair customer service problem that occurred on November 15th, 2017.