SBC DSL: I have been waiting to talk with your billing s...
A SBC DSL customer review by GetHuman user GetHuman-230881 from November 6th, 2017
Background on GetHuman-230881's case
GetHuman: GetHuman-230881 - can you tell our other SBC DSL customers when your case took place?
GetHuman-230881: Sure. It was middle of the night, on October 31st.
GetHuman: Did you reach out to SBC DSL, and if so, how?
GetHuman: And which of these common SBC DSL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-230881 a list of common SBC DSL problems)
GetHuman-230881: "None of those really matches why I wanted to call SBC DSL that day." was why I was trying to call.
GetHuman-230881's review of SBC DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's SBC DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-230881: I have been waiting to talk with your billing specialist (now for one hour and*twenty eight minutes & forty-four seconds).**My call was placed (@ *:** PM on July **, ****) to resolve issues with my existing*AT&T Internet Service (Acct, * *** *** ****). I spoke with Erin who was helpful*in resolving part of the issue* however, was transferred to a "billing specialist"*who was suppose to be available to tell me why my $**.***monthly billing had been*increased to $**.**. After holding for this inordinate length of time, my call was*transferred to sales & service (at which time the message stated that your offices*were closed.**Erin & I determined June billing was $**.**. She then advised my July billing was $**.***(which is an increase of $**.***monthly. As you can imagine, I am totally frustrated with*my efforts and AT&T's lack of communication.**In today's market ALL Internet providers & HD televisions providers are contacting "new*clients" in an effort to add profit to their bottom
GetHuman: Let's quantify your experience contacting SBC DSL. On a scale of 1 to 5, how easy is it go get help on a SBC DSL problem?
GetHuman-230881: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-230881: I'd give them a four out of five on communication.
GetHuman: And what about SBC DSL's ability to quickly and effectively address your problem?
GetHuman-230881: For that I would say three out of five.
GetHuman: And finally- any advice for other SBC DSL customers?
GetHuman-230881: Call them early in the day or late. Don't forget any personal or account information you might need for SBC DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-230881 taken from his SBC DSL customer service problem that occurred on October 31st, 2017.