Sacramento Bee: Second attempt to stop paper. Emily was CS rep...
A Sacramento Bee customer review by GetHuman user ~jzach from November 13th, 2017
Background on ~jzach's case
GetHuman: ~jzach - can you tell our other Sacramento Bee customers when your case took place?
~jzach: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Sacramento Bee, and if so, how?
GetHuman: And which of these common Sacramento Bee customer issues best describes the reason you wanted to talk to them?
(Shows ~jzach a list of common Sacramento Bee problems)
~jzach: "Delivery problem" was why I was trying to call.
~jzach's review of Sacramento Bee customer service
GetHuman: So how would you sum up your experience for GetHuman's Sacramento Bee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jzach: Second attempt to stop paper. Emily was CS rep both times...rude, short and snippy. Only way to get refund for papers delivered in error was to cancel subscription. Very poor way to do business.
GetHuman: Let's quantify your experience contacting Sacramento Bee. On a scale of 1 to 5, how easy is it go get help on a Sacramento Bee problem?
~jzach: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jzach: I'd give them a five out of five on communication.
GetHuman: And what about Sacramento Bee's ability to quickly and effectively address your problem?
~jzach: For that I would say five out of five.
GetHuman: And finally- any advice for other Sacramento Bee customers?
~jzach: Call them early in the day or late. Don't forget any personal or account information you might need for Sacramento Bee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jzach taken from his Sacramento Bee customer service problem that occurred on November 10th, 2017.