SafeLink Wireless: I have been trying to call safelink since Novem...
A SafeLink Wireless customer review by GetHuman user ~Romelis Santana from November 19th, 2017
Background on ~Romelis Santana's case
GetHuman: ~Romelis Santana - can you tell our other SafeLink Wireless customers when your case took place?
~Romelis Santana: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Romelis Santana a list of common SafeLink Wireless problems)
~Romelis Santana: "Change plan" was why I was trying to call.
~Romelis Santana's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Romelis Santana: I have been trying to call safelink since November *th **** and I can't get a human to help me I did not recieve my minutes this month and for the past * months I have to call customer service to get my minutes and it's very hard to get some one to talk to me right now my phone says on the screen SIM BLOCKED I am frustrated I have no phone for almost * month now please have someone help me please
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Romelis Santana: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Romelis Santana: I'd give them a five out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Romelis Santana: For that I would say four out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Romelis Santana: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Romelis Santana taken from his SafeLink Wireless customer service problem that occurred on November 11th, 2017.