SafeLink Wireless: total bs,waited over a hour to speak with someo...
A SafeLink Wireless customer review by GetHuman user ~betteroffbuyingityourself from November 24th, 2017
Background on ~betteroffbuyingityourself's case
GetHuman: ~betteroffbuyingityourself - can you tell our other SafeLink Wireless customers when your case took place?
~betteroffbuyingityourself: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~betteroffbuyingityourself a list of common SafeLink Wireless problems)
~betteroffbuyingityourself: "Track an order" was why I was trying to call.
~betteroffbuyingityourself's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~betteroffbuyingityourself: total bs,waited over a hour to speak with someone to get a replacement phone. only to be told that i need to call ANOTHER number to get my id*. another hour later i was told that since i have moved that cannot get a "replacment", that i need to reaply. so i figured i could just have it shipped to my first address....and they told me that since i moved they had just canelled my other account(all in the brief time we spoke) and the only thing i could do is reaply, and send them ALL of the info i had ALREADY sent in. (also the only reason i even spoke to someone is because i called both numbers and went through every option until it FINALLY gave said "transferring u to an operator" SMH worst cust service exp in a LONG time....and that is just sad, i get better service at social services
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~betteroffbuyingityourself: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~betteroffbuyingityourself: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~betteroffbuyingityourself: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~betteroffbuyingityourself: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~betteroffbuyingityourself taken from his SafeLink Wireless customer service problem that occurred on November 17th, 2017.