SafeLink Wireless: my old phone died on me so I had to get a repla...
A SafeLink Wireless customer review by GetHuman user ~littlebit from November 22nd, 2017
Background on ~littlebit's case
GetHuman: ~littlebit - can you tell our other SafeLink Wireless customers when your case took place?
~littlebit: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~littlebit a list of common SafeLink Wireless problems)
~littlebit: "Cancel service" was why I was trying to call.
~littlebit's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~littlebit: my old phone died on me so I had to get a replacement. I had a Samsung, cool phone just a phone, I name her ring a ding. it worked every where an any were any time any place. and now they sent me a LG PHONE and it *****. it wont call out, I get calls in I have to gout side and talk, hard to do when its raining, plus when it is ** degrees out side its too hot to stand outside. I need a Samsung phone back. remember Green Acers on TV. I got to climb the telephone pole to talk. well thanks all I'm done stay cool an stay stone. Bob
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~littlebit: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~littlebit: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~littlebit: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~littlebit: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~littlebit taken from his SafeLink Wireless customer service problem that occurred on November 12th, 2017.