Saks Fifth Avenue: Horrific customer service. You sell high end pr...
A Saks Fifth Avenue customer review by GetHuman user ~Lakersnyc from November 27th, 2017
Background on ~Lakersnyc's case
GetHuman: ~Lakersnyc - can you tell our other Saks Fifth Avenue customers when your case took place?
~Lakersnyc: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Saks Fifth Avenue, and if so, how?
GetHuman: And which of these common Saks Fifth Avenue customer issues best describes the reason you wanted to talk to them?
(Shows ~Lakersnyc a list of common Saks Fifth Avenue problems)
~Lakersnyc: "Overcharge/Strange charge" was why I was trying to call.
~Lakersnyc's review of Saks Fifth Avenue customer service
GetHuman: So how would you sum up your experience for GetHuman's Saks Fifth Avenue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lakersnyc: Horrific customer service. You sell high end products with bottom of the barrel customer service!! I'll shop at Nordstrom
GetHuman: Let's quantify your experience contacting Saks Fifth Avenue. On a scale of 1 to 5, how easy is it go get help on a Saks Fifth Avenue problem?
~Lakersnyc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lakersnyc: I'd give them a one out of five on communication.
GetHuman: And what about Saks Fifth Avenue's ability to quickly and effectively address your problem?
~Lakersnyc: For that I would say four out of five.
GetHuman: And finally- any advice for other Saks Fifth Avenue customers?
~Lakersnyc: Call them early in the day or late. Don't forget any personal or account information you might need for Saks Fifth Avenue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lakersnyc taken from his Saks Fifth Avenue customer service problem that occurred on November 21st, 2017.