Saks Fifth Avenue: I was put on hold for **-** minutes, then forwa...

A Saks Fifth Avenue customer review by GetHuman user GetHuman-49062 from November 24th, 2017

Background on GetHuman-49062's case

GetHuman: GetHuman-49062 - can you tell our other Saks Fifth Avenue customers when your case took place?
GetHuman-49062: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Saks Fifth Avenue, and if so, how?
GetHuman-49062: I used the 877-551-7257 number I found for on the GetHuman Saks Fifth Avenue customer phone number page I was on: Saks Fifth Avenue Customer Service Phone Number
GetHuman: And which of these common Saks Fifth Avenue customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-49062 a list of common Saks Fifth Avenue problems)
GetHuman-49062: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-49062's review of Saks Fifth Avenue customer service

GetHuman: So how would you sum up your experience for GetHuman's Saks Fifth Avenue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-49062: I was put on hold for **-** minutes, then forwarded to a voicemail recording. I left a voicemail and still have yet to hear from PAYROLL for checks that were supposed to be mailed to me.... all I need to do is update my address so I can get $*,*** in checks.
GetHuman: Let's quantify your experience contacting Saks Fifth Avenue. On a scale of 1 to 5, how easy is it go get help on a Saks Fifth Avenue problem?
GetHuman-49062: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-49062: I'd give them a one out of five on communication.
GetHuman: And what about Saks Fifth Avenue's ability to quickly and effectively address your problem?
GetHuman-49062: For that I would say four out of five.
GetHuman: And finally- any advice for other Saks Fifth Avenue customers?
GetHuman-49062: Call them early in the day or late. Don't forget any personal or account information you might need for Saks Fifth Avenue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-49062 taken from his Saks Fifth Avenue customer service problem that occurred on November 18th, 2017.

Saks Fifth Avenue

1.00 of 5 stars | 18 reviews

GetHuman-49062's Saks Fifth Avenue Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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