Sam's Club Credit: Customer service rep excellent* automated syste...
A Sam's Club Credit customer review by GetHuman user ~han from November 28th, 2017
Background on ~han's case
GetHuman: ~han - can you tell our other Sam's Club Credit customers when your case took place?
~han: Yes. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Sam's Club Credit, and if so, how?
GetHuman: And which of these common Sam's Club Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~han a list of common Sam's Club Credit problems)
~han: "Close account" was why I was trying to call.
~han's review of Sam's Club Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~han: Customer service rep excellent* automated system horrid. Even with this number I had to wait through account balance details - again. Every option started with account balance. Annoying. Feels like they don't want you to speak with a rep even when you need to.
GetHuman: Let's quantify your experience contacting Sam's Club Credit. On a scale of 1 to 5, how easy is it go get help on a Sam's Club Credit problem?
~han: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~han: I'd give them a one out of five on communication.
GetHuman: And what about Sam's Club Credit's ability to quickly and effectively address your problem?
~han: For that I would say five out of five.
GetHuman: And finally- any advice for other Sam's Club Credit customers?
~han: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~han taken from his Sam's Club Credit customer service problem that occurred on November 27th, 2017.