Samsonite: I was thrilled to get a human who gave me a num...
A Samsonite customer review by GetHuman user ~ruthie from November 14th, 2017
Background on ~ruthie's case
GetHuman: ~ruthie - can you tell our other Samsonite customers when your case took place?
~ruthie: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Samsonite, and if so, how?
GetHuman: And which of these common Samsonite customer issues best describes the reason you wanted to talk to them?
(Shows ~ruthie a list of common Samsonite problems)
~ruthie: "Cancel order" was why I was trying to call.
~ruthie's review of Samsonite customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsonite customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ruthie: I was thrilled to get a human who gave me a number where to call during business hours tomorrow-she also gave me the extension number so I could be assured of getting another human!
GetHuman: Let's quantify your experience contacting Samsonite. On a scale of 1 to 5, how easy is it go get help on a Samsonite problem?
~ruthie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ruthie: I'd give them a four out of five on communication.
GetHuman: And what about Samsonite's ability to quickly and effectively address your problem?
~ruthie: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsonite customers?
~ruthie: Call them early in the day or late. Don't forget any personal or account information you might need for Samsonite to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ruthie taken from his Samsonite customer service problem that occurred on November 13th, 2017.
Samsonite
4.00 of 5 stars | 6 reviews
~ruthie's Samsonite Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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