Samsung: If your live chat agent asks, "How can I help y...
A Samsung customer review by GetHuman user GetHuman-104850 from November 17th, 2017
Background on GetHuman-104850's case
GetHuman: GetHuman-104850 - can you tell our other Samsung customers when your case took place?
GetHuman-104850: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-104850 a list of common Samsung problems)
GetHuman-104850: "Device Support" was why I was trying to call.
GetHuman-104850's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-104850: If your live chat agent asks, "How can I help you?" AFTER you've described the problem in detail, move on and find help elsewhere.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-104850: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-104850: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-104850: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-104850: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-104850 taken from his Samsung customer service problem that occurred on November 7th, 2017.