Samsung: The first level of customer support is outsourc...
A Samsung customer review by GetHuman user GetHuman-259406 from November 10th, 2017
Background on GetHuman-259406's case
GetHuman: GetHuman-259406 - can you tell our other Samsung customers when your case took place?
GetHuman-259406: Sure. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-259406 a list of common Samsung problems)
GetHuman-259406: "Returns" was why I was trying to call.
GetHuman-259406's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-259406: The first level of customer support is outsourced and the language barrier is difficult. To get a rep who understands you and vice-versa ask for "Advanced Support" when you get to the first level of support. The "Advanced Support" department is located in the USA and therefore, has no language barrier issues
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-259406: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-259406: I'd give them a two out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-259406: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-259406: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-259406 taken from his Samsung customer service problem that occurred on November 3rd, 2017.