Samsung: Problem was not actually solved, i had to do so...
A Samsung customer review by GetHuman user GetHuman-224057 from November 25th, 2017
Background on GetHuman-224057's case
GetHuman: GetHuman-224057 - can you tell our other Samsung customers when your case took place?
GetHuman-224057: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-224057 a list of common Samsung problems)
GetHuman-224057: "Repair Request" was why I was trying to call.
GetHuman-224057's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-224057: Problem was not actually solved, i had to do some backdoor moves. I had purchased my phone overseas. nevertheless, tech did all he could and was very professional
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-224057: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-224057: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-224057: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-224057: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-224057 taken from his Samsung customer service problem that occurred on November 17th, 2017.