Samsung: They say they don't have codes to allow direct...
A Samsung customer review by GetHuman user ~skip van from November 23rd, 2017
Background on ~skip van's case
GetHuman: ~skip van - can you tell our other Samsung customers when your case took place?
~skip van: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Samsung, and if so, how?
~skip van: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows ~skip van a list of common Samsung problems
~skip van: "Returns" was why I was trying to call.
~skip van's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skip van: They say they don't have codes to allow direct tv remote to control the on*off on the tv. thats preposterious.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~skip van: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skip van: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~skip van: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~skip van: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~skip van taken from his Samsung customer service problem that occurred on November 20th, 2017.
1.58 of 5 stars | 344 reviewsSamsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
~skip van's Samsung Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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