Samsung: I would say do not bother by using the online t...
A Samsung customer review by GetHuman user ~Angry customer from November 28th, 2017
Background on ~Angry customer's case
GetHuman: ~Angry customer - can you tell our other Samsung customers when your case took place?
~Angry customer: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry customer a list of common Samsung problems)
~Angry customer: "Technical support" was why I was trying to call.
~Angry customer's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry customer: I would say do not bother by using the online tech support. I thought i would have been easier because I am at work and I can't make any calls, but it was a waste of time. **I went straight to the point "I need an RMA, for my Galaxy Tab, model: *model of tablet*, serial number: *Serial of tablet* because it has *problem of tablet*" *the first representative asked me again for my serial number and model, after I gave it to her, and she could not do something because she intimidatingly transferred me to another technical person. The second person, just told me that I was on warranty and I could submit the RMA, and she gave me a link to their website. **If I wanted to do it with that link I would have not clicked on the chat box!**Well, I followed the instructions which are more complicated than other phone companies I have dealt with, just to tell me that I need to call the company and talk to a person.*What the **** Samsung?
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Angry customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry customer: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Angry customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Angry customer: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry customer taken from his Samsung customer service problem that occurred on November 18th, 2017.