Samsung: They lost my phone. Took * months to get a rep...
A Samsung customer review by GetHuman user ~sullivan from November 25th, 2017
Background on ~sullivan's case
GetHuman: ~sullivan - can you tell our other Samsung customers when your case took place?
~sullivan: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~sullivan a list of common Samsung problems)
~sullivan: "Device Support" was why I was trying to call.
~sullivan's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sullivan: They lost my phone. Took * months to get a replacement, was made to wait *** hours dealing with them over the phone, and with UPS. They made me call pretty much everyone in the service department, no help. Managers were extremely unhelpful. Apple is so much better and helped quickly with my iphone.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~sullivan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sullivan: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~sullivan: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
~sullivan: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sullivan taken from his Samsung customer service problem that occurred on November 15th, 2017.