Samsung: I've been on the phone for an hour now, afraid...

A Samsung customer review by GetHuman user ~Angry mother from November 28th, 2017

Background on ~Angry mother's case

GetHuman: ~Angry mother - can you tell our other Samsung customers when your case took place?
~Angry mother: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Samsung, and if so, how?
~Angry mother: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows ~Angry mother a list of common Samsung problems
~Angry mother: "Technical support" was why I was trying to call.

~Angry mother's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry mother: I've been on the phone for an hour now, afraid to hang up on some mistaken belief that maybe I'm next while consoling my * mo old. This is absolutely ridiculous. I will pay double not to have to go through Samsung in future. THE WORST
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Angry mother: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry mother: I'd give them a two out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Angry mother: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Angry mother: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry mother taken from his Samsung customer service problem that occurred on November 22nd, 2017.

Samsung

1.58 of 5 stars | 344 reviews
Samsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
~Angry mother's Samsung Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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