Samsung: Galaxy s* got blown up while charging.

A Samsung customer review by GetHuman user GetHuman-initina from December 1st, 2017

Background on GetHuman-initina's case

GetHuman: GetHuman-initina - can you tell our other Samsung customers when your case took place?
GetHuman-initina: Yup. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman-initina: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-initina a list of common Samsung problems
GetHuman-initina: "Account Access" was why I was trying to call.

GetHuman-initina's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-initina: Galaxy s* got blown up while charging.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-initina: I bought Samsung galaxy s* on the bill pay ,* months ago. i had no problems with the phone until yesterday. I went sleep and left my phone to charging ,after **min I woke up because I felt that cannot breathe ,the room was full of smoke, I thought that the house is burning , I looked around and saw my phone ,it exploaded ,is that normal ? how,can ye even sell the phones like that ? I have a pictures of my phone now ,thanks God,i woke up on time because my house could get burned down ,and what if I kept my phone in the bed beside me ?I went to the vodafone shop and the phone will get replaced but I m afraid to use it again. I will write an report somewhere farder or talk with solicitors ang get that problem solved...
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-initina: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-initina: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-initina: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-initina: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-initina taken from his Samsung customer service problem that occurred on November 26th, 2017.


1.58 of 5 stars | 344 reviews
Samsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
GetHuman-initina's Samsung Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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