Samsung: Got little to no help from the first people we...
A Samsung customer review by GetHuman user ~britbaby from November 23rd, 2017
Background on ~britbaby's case
GetHuman: ~britbaby - can you tell our other Samsung customers when your case took place?
~britbaby: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~britbaby a list of common Samsung problems)
~britbaby: "Device Support" was why I was trying to call.
~britbaby's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~britbaby: Got little to no help from the first people we talked with. Then finally today I was transferred to quality customer service. The lady was extremely nice and helpful. I could also understand what she was saying.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~britbaby: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~britbaby: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~britbaby: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
~britbaby: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~britbaby taken from his Samsung customer service problem that occurred on November 21st, 2017.