Purchased a Samsung VRT Steam washing machine f...

A Samsung customer review by GetHuman user ~mybadneveragain from November 24th, 2017

Background on ~mybadneveragain's case

GetHuman: ~mybadneveragain - can you tell our other Samsung customers when your case took place?
~mybadneveragain: Sure. It was late at night, on November 21st.
GetHuman: Did you reach out to Samsung, and if so, how?
~mybadneveragain: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows ~mybadneveragain a list of common Samsung problems
~mybadneveragain: "Warranty claim" was why I was trying to call.

~mybadneveragain's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mybadneveragain: Purchased a Samsung VRT Steam washing machine for $*** on May *, ****. In September ****, I noticed the lettering on the directional panel starting to literally melt off. I took several pictures, because it was so bizarre. I have used no cleansers or chemicals to clean the surface. I have used only HE products in the machine. Without the directional panel guidelines, it's impossible to use the machine correctly. There are literally over ** command options that can even be customized. Lowes and Samsung considers these "directions" to be cosmetic and not pertinent to the actual use of the machine. Instead of asking me to send photos or work with me in any capacity for this strange and obvious flaw in manufacturing...Samsung customer service just said "there is nothing that can be done, unless you want to purchase a whole new directional panel and have it installed on your ** month old, $***.** Samsung VRT Steam. I guess spending over $***.** for this option sounds reasonable t
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~mybadneveragain: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mybadneveragain: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~mybadneveragain: For that I would say four out of five.
GetHuman: And finally- any advice for other Samsung customers?
~mybadneveragain: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mybadneveragain taken from his Samsung customer service problem that occurred on November 21st, 2017.

Samsung

1.58 of 5 stars | 344 reviews
Samsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
~mybadneveragain's Samsung Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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