Samsung: the technician did not solve the problem, he to...
A Samsung customer review by GetHuman user ~what is this? from November 26th, 2017
Background on ~what is this?'s case
GetHuman: ~what is this? - can you tell our other Samsung customers when your case took place?
~what is this?: Yeah. It was late at night, on November 19th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~what is this? a list of common Samsung problems)
~what is this?: "Complaint" was why I was trying to call.
~what is this?'s review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~what is this?: the technician did not solve the problem, he told me that samsung will work on the app. So the app is ill conceived. The problem started when samsung updated the Samsung Note app, It should never have uptdated it because before that the device and the app were working wonderfully. Too bad.Samsung sofware developers are unqualified.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~what is this?: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~what is this?: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~what is this?: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~what is this?: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~what is this? taken from his Samsung customer service problem that occurred on November 19th, 2017.