The Samsung refrigerator we purchased comes wit...
A Samsung customer review by GetHuman user ~JJ from November 24th, 2017
Background on ~JJ's case
GetHuman: ~JJ - can you tell our other Samsung customers when your case took place?
~JJ: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~JJ a list of common Samsung problems)
~JJ: "Complaint" was why I was trying to call.
~JJ's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JJ: The Samsung refrigerator we purchased comes with installation instructions from Samsung that state a **" opening is required as the width of the refrigerator is ** ***". We built to that spec but it turns out their production QA is terrible and the refrigerator is just about ***" wider than the ** ***" - even wider than the **" opening they say is required. Called customer service. Spent over ** minutes on the phone with them escalating call. They said warranty doesn't cover it - it has to be a service issue! Worst customer service ever!!!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~JJ: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JJ: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~JJ: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
~JJ: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JJ taken from his Samsung customer service problem that occurred on November 22nd, 2017.