Samsung: These Korean Company now under the impression t...
A Samsung customer review by GetHuman user ~Kamal Panda UAE from November 24th, 2017
Background on ~Kamal Panda UAE's case
GetHuman: ~Kamal Panda UAE - can you tell our other Samsung customers when your case took place?
~Kamal Panda UAE: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Kamal Panda UAE a list of common Samsung problems)
~Kamal Panda UAE: "Track an Order" was why I was trying to call.
~Kamal Panda UAE's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kamal Panda UAE: These Korean Company now under the impression that they have grown and no need to bother for customers anymore. But in this competitive world situation change and no one will care when they downfall for their attitude. I am totally dissatisfied with the quality of Samsung S* Mobile I bought in the Month of May ****. on **th Sept the phone went to safe mode. service center replaced * major parts including the mother board. On *nd Oct **** the phone screen become cark while I was using it. I took it to their service center . now they told me the LCD screen is caracked and I should pay nearly USD****- for repair. I explained to them and asked them to check the mobile in details. even writing president make no better. As per the Samsung management even if the damage to lcd due to job done still the customer need to pay for repair. Also they blame that the screen is damaged by me. not expected this response from a company management.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Kamal Panda UAE: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kamal Panda UAE: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Kamal Panda UAE: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Kamal Panda UAE: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kamal Panda UAE taken from his Samsung customer service problem that occurred on November 21st, 2017.